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Order Processing and Delivery:
We aim to process each order within one to two business days and typically deliver them within 1 to 5 working days after confirmation. Once your order is shipped, we'll send you an email confirmation. Our carriers will also contact you via SMS or email to confirm delivery details. Please ensure the accuracy of your billing and shipping address details during checkout, as changes cannot be made once the order is processed.
Delivery Attempts and Absence:
If you're unavailable during delivery attempts, the driver will make up to three delivery attempts over consecutive business days. If delivery fails due to your absence, the order may be returned to us. In such cases, any delivery costs will be deducted from your refund.
International Shipping:
All orders are shipped internationally with no additional charges for shipping. We ship Monday to Friday, excluding public holidays.
Customs Duties and Taxes:
The price displayed at checkout includes all duties and taxes, ensuring no additional charges upon delivery.
Lost, Damaged, or Misdelivered Products:
While we strive to ensure the safe delivery of your products, we are not liable for any loss, damage, or misdelivery. For any issues, please contact the shipping company directly to file a claim.
Damaged Delivery Box or Missing Items:
If your delivery box appears damaged or contains missing items, you can accept it with reservations noted on the delivery documents or refuse it altogether. Remember, failing to document issues on the delivery documents forfeits your right to file a claim with the shipping company.
RETURNSReturn Policy:
We offer free returns for your convenience. Returns must be initiated within 14 days of the delivery date. To start the return process, please contact us at boutique@victoriaslavinskaia.com with your order number for approval. Once approved, we'll provide you with a return form and a unique return authorization number via email. To complete your return, please ensure the products are in their original packaging, with all tags still attached and intact. Include the completed return form in the package. Please note that free returns are limited to one shipment per order.
Refund Policy:
Upon receiving the returned products at our warehouse, they will undergo inspection. If they pass the inspection, refunds will be processed within 14 days. Refunds will be issued using the same method of payment originally used for the purchase.
Terms for Returns:
Returned items must have intact product tags without any signs of tampering. They must not have been worn, washed, or altered in any way, and must be in perfect condition, showing no signs of use. The product tags attached to the items must remain intact and unaltered in color and shape. All items must be returned with their original labels, tags, packaging, and accessories received with the order. Failure to comply with our return policy terms may result in the rejection of the return. In such cases, the goods will be returned to the original shipping address.
Important Notices:
Please ensure you select the correct currency from the dropdown menu at the top right corner of our website for accurate shopping cart display. We no longer provide paper documentation with orders. Your invoice will always be sent via email.